Refund policy
At Old Monkey & Co., we are committed to delivering premium quality products.
However, if you face any issues with your order, we offer an easy exchange policy for your convenience.
No Refund Policy
Please note that we do not offer refunds under any circumstances.
All purchases made on our website are eligible for exchange only.
Exchange Policy
We offer exchanges in the following cases:
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Size issues
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Damaged product received
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Wrong product delivered
Exchange Eligibility
To be eligible for an exchange:
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The request must be raised within 48 hours of delivery
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The product must be unused, unworn, and unwashed
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Original tags and packaging must be intact
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A proper unboxing video is required in case of damaged or wrong product claims
Exchange Process
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Email us at care.oldmonkey@gmail.com or contact us via WhatsApp
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Share your order ID and issue details
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Our team will review and approve the exchange request
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Reverse pickup will be arranged (if applicable)
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Replacement product will be shipped after quality check
Exchange Charges
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One-time exchange is free (if applicable)
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Additional exchanges may incur shipping charges
Non-Eligible Cases
Exchange requests will not be accepted in the following cases:
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Request raised after 48 hours
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Product is used, washed, or damaged by the customer
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Missing tags or packaging
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Minor color variation due to lighting or screen differences
Important Note
Old Monkey & Co. reserves the right to approve or reject exchange requests based on product condition and policy compliance.
Contact Us
📧 Email: care.oldmonkey@gmail.com